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i find this post and this quote by Ms. Stein quite moving. it resonates so well with my own experiences and, as well, often in what we see around us in these days. i often feel it necessary to 'soften the edges' when communicating but several incidents lately within my NGO have shown that sometimes one must be quite direct and (what feels to me) rather blunt. i hope that i can find a way to do this without offending. this ties in, for me, to the recent posting on maintaining civility as we debate and discuss issues about which we are passionate.