Some may be mistaking what Elder Jensen apologized for. He apologized for the pain caused by unspecified Church (or member) actions relating to its policies on homosexuality and same-sex marriage. The article at the link is clear that he didn't apologize for the policies themselves. Mormon leaders have stressed that members must be loving and accepting of gays. There's no reason to suppose Jensen was acting in a way other Church leaders would disapprove of.
It's as difficult for liberals to understand conservatives and their views as vice versa. Dismissing the LDS (or Catholic) position on this as narrow and closed-minded without understanding and acknowledging the reasons for their views doesn't advance anything. Indeed, it seems contrary the virtues of open-mindedness and liberality that are being invoked.
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