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 Wonderful and important topic. Even if you think to be a sensible doctor you are surprised by the helplessness and sadness if you become a visitor of a dear family member in the hospital. 
So was I when my mother became ill. 
On the next round a an attending surgeon in my hospital I listened even more carfully to the complaints and sorows of my old-lady-patients.
Never forget that we are interacting human beings before anything else.