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Thank you for this. Last night, I sat with a family whose baby boy is dying. His first birthday is in a couple weeks and it is doubtful that he will still be alive to celebrate it. I am a volunteer who's learning how to listen to those unspoken thoughts. Hearing them doesn't change anything, but does make a lot of difference to the one who is being heard and to me when I'm lisstening. Presence and compassion make listening possible. Watching your video this morning, I felt my thoughts were being heard and my feelings felt.