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I'm a Rn in a big hospital,struggling with a HEAVY work load and not documenting alot til after my shift is over. I been told it's my time management, but watching this brought on the water falls. I take pride in listening to their stories and treat them like family. Thank you for this video. I may not be the prefect nurse for upper management but I been told by my patients im on the top of their list so it's good enough for me.