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Your sentiment is lovely & all about why we go into health care. But PLEASE don't call patients guests or clients or whatever the newest buzzword is in fashion. They are patients & we are there to help them heal. They are not at an Inn or a law office. I have been an R.N. for 42 years; still love nursing & have seen so many trends come & go & come again. But the semantics of current health care (no one has a problem- we all have "opportunities") makes me want to scream! And scripting by our administration. Give me the credit to know what to say to patients; from my heart.