Listening entails vulnerability. Listening requires a willingness, even a longing, to understand another.
On my radio show, which covers issues of faith and moral imagination, I encourage my guests to follow a couple of ground rules: No abstractions about God, and speak in the first person, not on behalf of your group or tradition (or God). This makes statements of belief much more hospitable, easier to hear. A listener might disagree with your opinion on ultimate questions but can’t disagree with your experience of them. There is a profound difference between hearing someone say “this is the truth” and hearing her say “this is my truth.”